At SoShHub, your satisfaction is our top priority. We take pride in the quality and comfort of our products and want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, rest assured that our 30-Day Return Policy has you covered.
Our Commitment to You: We are dedicated to delivering premium undergarments that enhance your comfort and confidence. If you find that a product doesn’t meet your expectations, we’re here to make your shopping experience risk-free and enjoyable.
Eligibility for Returns: To qualify for a return, please ensure the following criteria are met:
1. The undergarments must be in their original, unworn, and unwashed condition. 2. All tags and labels must remain attached to the product. 3. Include the original packaging, including the branded box or pouch.
How to Begin Your Return:
1. Contact Our Customer Support Team: Reach out to our dedicated Customer Support Team at (customercare@soshhub.com) within 30 days of receiving your order. Please provide your order number and the reason for the return in your email.
2. Await Authorization: Our team will promptly review your request and, upon approval, provide you with a Return Authorization (RA) number and clear return instructions.
3. Securely Package Your Return: Safely package the product to prevent any damage during transit. Include a copy of the packing slip or order confirmation email, clearly noting your RA number.
4. Ship Your Return: Send the package to the address specified in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
Refund Process: Upon receipt and inspection of your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Keep in mind that shipping and handling fees are non-refundable.
Exchanges Made Easy: We do not offer direct exchanges. Instead, initiate a return following our policy, and then place a new order for your desired size or color.
Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, contact us immediately. We will swiftly arrange a replacement or provide a full refund, covering return shipping costs.
Questions or Need Assistance: Should you have any inquiries or require further guidance regarding our return policy or the return process, don’t hesitate to contact our Customer Support Team at (customercare@soshhub.com)
SoShHub is committed to ensuring your satisfaction, and we eagerly await the opportunity to cater to your underwear needs with the highest level of care and attention. Thank you for choosing SoShHub!